Refund policy

All components, parts, equipment, and related goods are sold to the implied warranty of the Consumer Protection Act of 2011, to the extent that the customer is a consumer defined in the Act, and with the proviso that the following conditions are expressly associated with the sale.

  1. Goods correctly supplied are not returnable for credit: In terms of section 20 and 55(3) of the CPA (2011), goods correctly supplied which are therefore suitable for the purpose intended, will not be accepted for credit.
  2. Goods must be fitted by a suitably qualified technician: Components, parts, equipment, or related items must be/are fitted/installed by a technician suitably qualified to perform the proper fitment/installation, proof of compliance being the customer's responsibility before any claim under the warranty being entertained.
  3. Faulty or defective goods: In terms of section 20(01)a and sections 55 and 56 of the Act, any item deemed faulty will, once examined/verified, be replaced free of charge. Goods that have been partially or entirely disassembled, physically altered, installed, attached, joined, or added to, blended or combined with other goods, are not acceptable for exchange under any circumstances.
  4. Costs of repackaging: Should management in its sole discretion decide to pass credit, repackaging costs (if necessary and possible) will be deducted from the credit, save and except electrical parts where the cost of testing them to ensure their re-saleability as well as the costs of repackaging will also be deducted from the credit.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@nazirsbrakeandclutch.co.za. Please note that returns will need to be sent to the following address: 8 Arbuckle Road, Windermere, Durban, 4001 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@nazirsbrakeandclutch.co.za. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. You’ll be refunded via EFT. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at info@nazirsbrakeandclutch.co.za.